Not receiving Coaching Loft System or Notification Emails

Updated Nov. 23, 2023 by Support

Coaching Loft sends notification emails to inform you of events such as new appointment schedules, appointment reminders, assessments submissions, invoice sending, etc. You will also receive an email when you first sign up for a Coaching Loft account, or when you need to verify your identity for security purposes.

If you notice that you're not receiving Coaching Loft emails, follow the troubleshooting steps below to confirm that your email inbox, and allow listing settings are correct.

If emails sent from Coaching Loft are landing in your SPAM/junk folder, you can adjust your spam filter settings to improve deliverability. Most spam filters allow you to allowlist a sender by adding their domain or IP address.


Search your email inbox for Coaching Loft notifications

If you haven't received a Coaching Loft notification email for several minutes, your email provider might be automatically filtering your notifications. You can try searching your inbox for [email protected] to find any existing notifications that may have been moved.

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Check your email inbox settings

Based on the email client you're using, you may need to update certain settings to ensure emails from Coaching Loft aren't getting filtered out of your inbox. If you're expecting to receive a signup, notification, or verification email from Coaching Loft and nothing appears in your inbox, check your spam or junk folders to see if your email provider mistakenly filtered them out of your main inbox.

If you're using Microsoft Outlook, you can follow the steps below to confirm that Coaching Loft emails are not being quarantined, or that they're being sent to your Focused Inbox, if you've enabled it.


Release quarantined Coaching Loft emails in your Outlook inbox or Office 365 account

Office 365 and Outlook may quarantine Coaching Loft notification emails automatically. To fix this issue, you should check your quarantined messages and release any Coaching Loft emails from quarantine. Navigate to the Quarantine section in your Office 365 Security and Compliance Center, then follow these instructions to move any Coaching Loft emails back to your inbox.


Set up allowlisting

If you've confirmed that your email client isn't filtering Coaching Loft emails, then you may need to work with your IT team to update your allowlist or add Coaching Loft as a "safe sender". If you're using a free email provider such as Gmail, you can find allow listing instructions in their help documentation.

Allowlist Coaching Loft email addresses

The following are the email addresses Coaching Loft uses for internal email notifications:



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