Troubleshoot common issues

If you’re having trouble accessing your coachee account or certain features aren’t loading properly, don’t worry—most issues can be fixed quickly with a few simple steps.

 

 Quick Fixes to Try

1. Refresh your browser page to reload the latest version of the platform.
2. Log out and log back in to re-establish your session.
3. Perform a hard refresh to clear cached data that might be causing the problem.

  How to perform a hard refresh:

• On a Mac: Press COMMAND + SHIFT + R
• On a PC: Press CONTROL + SHIFT + R

 

 Clear Your Browser Cookies and Cache

If the issue continues after a hard refresh, try clearing your browser’s cookies and cache.
You can do this from your browser’s Settings or Preferences menu.

Doing so helps remove old stored data and ensures the platform loads correctly the next time you log in.