Two-factor Authentication (2FA)

Updated Today by Support

For Coaches

For Coachees

For Enterprise Accounts and Coaching firms

Enhance the security of your Coaching Loft account by enabling Two-Factor Authentication (2FA). This feature requires a second layer of verification—typically a time-based code from your mobile device—alongside your usual username and password.

Enabling 2FA significantly reduces the risk of unauthorized access, as login attempts must be verified through a device only you control.

Setting Up Two-Factor Authentication

For Coaches & Coachees:

Click your profile picture in the top-right corner of your browser window.
Click on Settings.
Scroll down to the Two-Factor Authentication section.
Click Configure.

For Enterprise Admins:

Navigate to Settings from the main menu.
Click Two-Factor Authentication from the sub-menu.

Installing the Authenticator App

Download and install Google Authenticator on your mobile device.
On the 2FA setup page, click Setup Two-Factor Authenticator.
Scan the provided QR code using Google Authenticator.
Once registered, Google Authenticator will generate a 6-digit verification code every 30 seconds.

Finalizing Setup

Click Next.
Enter the current 6-digit code from Google Authenticator in the field provided
Once the 2FA is setup, you will receive a backup code—save this securely. It can be used to regain access if you lose your 2FA device.
Next time you log in, you'll be prompted to enter a code that is delivered to your device.

Using a Backup Code

If you lose access to your 2FA device:

On the 2FA prompt screen (after entering your email and password), click "Use Backup Code."
Enter your saved backup code in the designated field.
Once validated, your current 2FA setup will be removed.
You will be prompted to set up 2FA again using a new device.

What If You Don’t Have the Backup Code?

If you’ve lost your backup code and can’t access your 2FA device, reach out to our Support Team at [email protected]