Troubleshooting
Updated Jul. 18, 2025 by Support
For Coaches
For Coachees
For Enterprise Accounts and Coaching firms
Experiencing technical issues with your Coaching Loft account?
Most problems can be resolved with a few simple steps.
Ways to fix the problem:
- Refresh your browser page
- Log out and log back in
- Perform a hard refresh to clear cached data
How to hard refresh:
- On a Mac: Press
COMMAND + SHIFT + R - On a PC: Press
CONTROL + SHIFT + R
If these steps do not resolve your issue, try clearing your browser’s cookies and cache. This option is available in your browser’s settings or preferences menu.
If you need further assistance, please contact our Support Team at [email protected]
