Need Help? Here's How to Get Support

 For Coaches

 For Coachees

 For Enterprise Accounts and Coaching firms

 

If you’re facing a challenge or simply have a question about using Coaching Loft, there are several ways to get the help you need. Whether it’s a quick question or a technical issue, we’ve got you covered.

 

1. Visit the Frequently Asked Questions (FAQs)

Our FAQ section is continuously updated with answers to the most common questions asked by the Coaching Loft community. Before reaching out, we recommend checking the FAQs to see if your query has already been addressed.

? Go to Frequently Asked Questions (FAQs)

 

2. Use the Support Guide

Our comprehensive Support Guide is your go-to resource for step-by-step instructions, how-to articles, feature explanations and troubleshooting tips.

Here, you’ll find resources covering:

• Setting up and managing your account

• Using key features such as coaching sessions, goals, assessments, and packages

• Troubleshooting login issues and email notifications

• Managing billing and subscription settings

 You can access the Support Guide directly from:

• The Coaching Loft website 

• Coach or Coachee Portal by clicking the question mark (?) icon next to your profile picture in the top-right corner of the screen.

 

 

The Support Guide is constantly updated to reflect the latest platform features and enhancements, so check back regularly whenever you have a question.

 

3. Reach Out via In-App Chat Support

For real-time assistance, click the chat icon located at the bottom-right corner of your Coaching Loft screen.

You’ll be greeted by our AI-powered ChatBot, available 24/7 to help with:

• Navigating the platform

• Answering feature-specific questions

• Providing quick guidance on account-related topics

 Pro Tip:

You can save your chat to refer back to it later, especially if you encounter the same question again in the future.
To access saved chats, click the “?” icon next to your profile picture at the top right corner of the portal, then select Saved Chats.

 

 

If the AI ChatBot is unable to resolve your query, you will be seamlessly connected to a live support agent during our business hours. 

This blended support model ensures you receive immediate assistance at any time of day—whether through automation or personal help when needed.

 

4. Contact Us by Email

Prefer email? No problem. You can reach us directly at:

• General Inquiries: [email protected]

• Technical Support: [email protected]

We aim to respond to all emails within 24 hours on business days.

 

5. Book a Demo Session

Need a personalized walkthrough of the Coaching Loft platform?

• For Individual Coaches: Book a one-on-one demo to explore key features and use cases tailored to your practice.

• For Enterprise Accounts: Schedule a live demo to understand how Coaching Loft supports organizations, teams, and coaching departments at scale.