1. THE INFORMATION WE COLLECT, AND HOW WE USE IT
All of the information we collect in Coaching Loft is in one of three varieties.
1.1 USER ACCOUNT INFORMATION
This is the stuff of "who's who" in the system: coaches who sign up, the clients they add to the system, and the other coaches that are added to any given Team Edition account.
The information collected is, at minimum, name, username, email address, and a password.
(Well actually we only store a garbled up version of passwords through the groovy mathematical trick of one-way hashing--we have no idea what your real password is, but when you log in, we sure can compute whether or not you do!)
Additional user account information that CAN be optionally entered and store includes:
1.2 HOW WE USE ACCOUNT INFORMATION
All user information is used exclusively for delivery the Coaching Loft application user experience. Specifically, this includes:
And that's it. It's just for Coaching Loft to communicate with users and the delivery of the Coaching Loft application itself.
1.3 USAGE DATA
This is automatically collected log information, including AND limited to:
1.4 HOW WE USE USAGE DATA
This information is used exclusively by CA staff and exclusively for the purposes of aiding in support, troubleshooting, debugging, and performance tuning. When someone reports an issue it's super nice not to have to ask which browser they were using. This record is also handy to figure out when we can drop support for the next oldest version of IE without making anyone mad. :)
1.5 COACHING DATA
This is the real meat of why anyone would use Coaching Loft. "Coaching Data" encompasses anything that coach (or in many cases coachee) can set up in the course of using CA to support, document, or communicate within a coaching relationship, including but not limited to:
1.6 HOW WE USE COACHING DATA
We don't. Ever. That's your business, not ours.
Technically, though, there is something we do do with it, and it is exactly what you'd expect. We capture and store coaching data, as entered by coaches and the people they coach, for the purpose of making it accessible to authorized users, including but not limited to:
2. YOUR RIGHTS
You have the right to be forgotten by Coaching Loft. This applies to both coach and clients. A coach is able to delete any and all client data within the system at any time. Upon request Coaching Loft will be happy to delete coach accounts, provided the request comes from a suitably authorized party and the request doesn't clash with the rights of others.
You have the right to correct your data stored within Coaching Loft. From the "My Account" page a user is free to update whatever account information. Coach and client are jointly empowered to rectify any coaching data.
The only exception is retroactive modification of the record of appointments. This is for the sake of having a largely immutable record, to benefit both parties with regard to common coaching engagement terms. These can be modified by CA staff upon request.
You have the right of portability of your data stored by Coaching Loft. If you want to get your data out of Coaching Loft, you have options. HTML Client Export Files, numerous downloadable reports, and the raw dump of all account data in JSON each allow you to get your data out.
These rights are mandated by the GDPR for citizens of the European Union, but Coaching Loft is proud to extend these rights to EVERYONE, and is proud to have had these rights be in full effect since day one of our business. We feel these things are just the right thing to do, and we don't (and never did) require any given jurisdiction to twist our arm to make them available to all.
3. DATA STORAGE AND SECURITY
Coaching Loft owns the code, databases, and all rights to the Coaching Loft application. You retain all rights to your data. We use third party vendors to provide hosting, necessary hardware, software, financial processing, networking, storage, and related technology.
To protect the security of personal information submitted to us, Coaching Loft follows generally accepted industry standards both during transmission and after the information is received. All information you provide to us is stored on secure servers. All exchanges between you and the application via the internet are encrypted using TLS encryption.
Where you have chosen a password that enables you to access your account within the application you are responsible for keeping this password confidential. If you choose to share your password, i.e. with a virtual assistant, you do so at your own risk. You may change your password at any time by going to your My Account page.
No method of transmission over the Internet, or method of electronic storage, is 100% secure. We strive to use rigorously secure means to protect your personal information. However, we cannot guarantee its absolute security. Coaching Loft has no liability for disclosure of your information, whether due to errors, unauthorized and improper acts, or otherwise.
If a security breach causes an unauthorized intrusion into our system that materially affects you or your clients, then we will notify you as soon as possible and later report the action we took in response.
4. DATA SHARING WITH SERVICE PROVIDERS
While we are the primary custodian and caretaker for your data as entered in to Coaching Loft, there are a few companies who will be handling certain parts of your data as a matter of course for us to provide the service. These companies are authorized to use your personal information only as necessary to provide these services to us, to which these services may include:
These third party companies are subject to strict data processing terms and are prohibited from using you data for any purpose other than as they have been specifically contracted for.
5. THINGS WE PROUDLY DON'T DO
We are proud to charge for our product: actual real money by which we can run our business. As such, it's the Coaching Loft application that is the real product we traffic in: you (and your data) are NOT the product.
As such, to put your mind to rest, here are some things we DON'T do:
6. DISCLOSURE UNDER LEGAL NECESSITY
The information we collect is not shared with, rented or sold to others except under the following circumstances:
In order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Coaching Loft's Terms of Service, or as otherwise required by law.
To comply with a governmental entity request or with any legal proceeding or process, or if we believe in good faith that such release is necessary in order to protect the rights, property or safety of Coaching Loft, our users or other third parties.
The Site and the Services are not directed to children under the age of 14, and Coaching Loft does not knowingly collect or use any information from children under the age of 14.
If you know of or have reason to believe anyone under the age of 14 has provided us with any personal data, please contact us. If we learn that Coaching Loft has collected information from a child under the age of 14 we will delete that information as quickly as possible.
8. PRIVACY COMPLIANCE
Our servers and offices are located in the United Arab Emirates, so your usage of Coaching Loft means your information will be transferred to and stored there. Because we serve clients all around the world, Coaching Loft proudly is continuously working to comply with EU as well as U.S. Privacy Frameworks.
With respect to personal data received or transferred pursuant to the Privacy Laws and Frameworks of the United Arab Emirates, Coaching Loft is subject to the regulatory enforcement powers of the United Arab Emirates.
We are responsible for the processing of Personal Information we receive under each Privacy Shield Framework and subsequent transfers to service provider third parties. We comply with the Privacy Shield Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions.
9. ADDRESSING CONCERNS AND COMPLAINTS
In compliance with the our Privacy Compliance Principles, (and in compliance with being just plain decent human beings) Coaching Loft commits to resolve complaints about our collection or use of your personal information. If you have inquiries or complaints regarding our Privacy Shield policy or handling of your data in general, please first contact us directly:
Wassim Karkabi, Owner and Founder, w.karkabi@CoachingLoft.com.
We'll do what we can to get the matter sorted promptly.
10. CHANGES TO THIS POLICY
Coaching Loft reserves the right to modify or update this Policy at any time. If we make significant changes to this Policy, we will notify you via the News tab within the Coaching Loft application, prominently displayed on the Coaching Loft website and/or via email, at least 30 days prior to the implementation of the changes.
11. CONTACT US
Coaching Loft may revise these Terms of Service at any time by updating this posting. You should review these Terms of Service from time to time for any updates or changes that may affect you. Any new features, tools or resources added to the current Service shall be subject to the Terms of Service. Your continued use of the Service after any such changes shall constitute your consent to those changes.
PAYMENT, REFUNDS, UPGRADING AND DOWNGRADING TERMS
CANCELLATION AND TERMINATION
MODIFICATIONS TO THE SERVICE AND PRICES
For more information about Coaching Loft, you may check out our Frequently Asked Questions (FAQs) at www.coachingloft.com/FAQs. If you still have a question, please contact us at info@coachingLoft.com.
It is understood and agreed to that the below identified discloser of confidential information may provide certain information that is and must be kept confidential. To ensure the protection of such information, and to preserve any confidentiality necessary under patent and/or trade secret laws, it is agreed that
1. The Confidential Information to be disclosed can be described as and includes:
Invention description(s), technical and business information relating to proprietary ideas and inventions, ideas, patentable ideas, trade secrets, drawings and/or illustrations, patent searches, existing and/or contemplated products and services, research and development, production, costs, profit and margin information, finances and financial projections, customers, clients, marketing, and current or future business plans and models, regardless of whether such information is designated as “Confidential Information” at the time of its disclosure.
2. The Recipient agrees not to disclose the confidential information obtained from the discloser to anyone unless required to do so by law.
3. This Agreement states the entire agreement between the parties concerning the disclosure of Confidential Information. Any addition or modification to this Agreement must be made in writing and signed by the parties.
4. If any of the provisions of this Agreement are found to be unenforceable, the remainder shall be enforced as fully as possible and the unenforceable provision(s) shall be deemed modified to the limited extent required to permit enforcement of the Agreement as a whole.
WHEREFORE, the parties acknowledge that they have read and understand this Agreement and voluntarily accept the duties and obligations set forth herein.